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Returns & Refund Policy
Last Updated: July 1, 2026
The MARGARET MODE Promise
We want you to be completely enchanted with your purchase. If, for any reason, you are not satisfied, we offer a straightforward returns process.
Return Window
You have 30 days from the date of delivery to return your item for a full refund (excluding shipping costs). Items must be unworn, unwashed, and in their original condition with all tags attached.
You have 30 days from the date of delivery to return your item for a full refund (excluding shipping costs). Items must be unworn, unwashed, and in their original condition with all tags attached.
Eligibility Criteria
To be eligible for a return, your item must:
To be eligible for a return, your item must:
- Be in pristine, resalable condition.
- Have all original packaging and hygiene stickers intact.
- Be accompanied by the original proof of purchase.
Non-Returnable Items
For reasons of hygiene and safety, the following items cannot be accepted for return:
For reasons of hygiene and safety, the following items cannot be accepted for return:
- Intimate Apparel: Including lingerie, swimwear, and bodysuits.
- Beauty & Cosmetic Products: Once opened.
- Final Sale Items: Products marked as “Sale” or “Clearance” are considered final and cannot be refunded or exchanged.
How to Return
- Notify Us: Email us at mailto:payment@margaret.net with your order number and the reason for the return.
- Pack Securely: Place the item in its original packaging. We recommend using a trackable shipping method.
- Ship Back: Send the parcel to our returns department (address provided upon request).
- Refund Processing: Once we receive and inspect the item, we will process your refund within 5 business days.
Exchanges
We do not offer direct exchanges due to stock fluctuations. We recommend returning the unwanted item and placing a new order for the desired size or color.
We do not offer direct exchanges due to stock fluctuations. We recommend returning the unwanted item and placing a new order for the desired size or color.