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Frequently Asked Questions
Last Updated: July 1, 2026
Welcome to the MARGARET MODE Help Centre
We have compiled a list of the most frequently asked questions to help you navigate our collections, shipping, and policies with ease. If you cannot find the answer to your query below, our dedicated team is always happy to assist you.
1. How can I track my order?
Once your parcel has been dispatched from our West Yorkshire headquarters, you will receive a confirmation email containing a unique tracking number. Please allow up to 48 hours for the tracking information to update on the courier’s website.
Once your parcel has been dispatched from our West Yorkshire headquarters, you will receive a confirmation email containing a unique tracking number. Please allow up to 48 hours for the tracking information to update on the courier’s website.
2. Do you ship internationally, and will I have to pay customs fees?
Yes, we proudly ship worldwide. Please note that for international orders, any import duties, taxes, or customs fees are the responsibility of the recipient. We recommend checking with your local customs office to understand potential additional charges.
Yes, we proudly ship worldwide. Please note that for international orders, any import duties, taxes, or customs fees are the responsibility of the recipient. We recommend checking with your local customs office to understand potential additional charges.
3. What is your return policy for intimate apparel?
For hygiene and safety reasons, we cannot accept returns on intimate apparel, including lingerie, swimwear, and bodysuits. All other garments can be returned within 30 days, provided they are unworn, unwashed, and have all original tags attached.
For hygiene and safety reasons, we cannot accept returns on intimate apparel, including lingerie, swimwear, and bodysuits. All other garments can be returned within 30 days, provided they are unworn, unwashed, and have all original tags attached.
4. How do I know which size to choose?
We provide a comprehensive Size Guide on each product page. Because we focus on tailored and vintage-inspired fits, we highly recommend taking your measurements and comparing them to our chart. If you are between sizes, we generally suggest sizing up for a more relaxed, comfortable fit.
We provide a comprehensive Size Guide on each product page. Because we focus on tailored and vintage-inspired fits, we highly recommend taking your measurements and comparing them to our chart. If you are between sizes, we generally suggest sizing up for a more relaxed, comfortable fit.
5. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer flexible installment options through Klarna and Clearpay for eligible customers.
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer flexible installment options through Klarna and Clearpay for eligible customers.
6. How long does it take to process a refund?
Once your return parcel reaches our returns department, please allow 3 to 5 business days for inspection. After approval, the refund will be credited to your original payment method. Please allow an additional 5 to 7 business days for your bank to reflect the transaction.
Once your return parcel reaches our returns department, please allow 3 to 5 business days for inspection. After approval, the refund will be credited to your original payment method. Please allow an additional 5 to 7 business days for your bank to reflect the transaction.
7. Can I change or cancel my order after placing it?
We process orders very quickly to ensure fast delivery. If you need to change or cancel your order, please contact us at mailto:payment@margaret.net immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse.
We process orders very quickly to ensure fast delivery. If you need to change or cancel your order, please contact us at mailto:payment@margaret.net immediately. We can only accommodate changes if the order has not yet been dispatched from our warehouse.
8. Are your materials sustainable?
Absolutely. At MARGARET MODE, we are committed to slow fashion. We prioritize high-quality, durable fabrics and ethical production methods to create timeless pieces that are designed to last for years, reducing the environmental impact of disposable fashion.
Absolutely. At MARGARET MODE, we are committed to slow fashion. We prioritize high-quality, durable fabrics and ethical production methods to create timeless pieces that are designed to last for years, reducing the environmental impact of disposable fashion.
9. I received a damaged or incorrect item. What should I do?
We sincerely apologize for any inconvenience. Please email us at mailto:payment@margaret.net within 7 days of receiving your order, including your order number and clear photographs of the issue. We will promptly arrange a replacement or a full refund.
We sincerely apologize for any inconvenience. Please email us at mailto:payment@margaret.net within 7 days of receiving your order, including your order number and clear photographs of the issue. We will promptly arrange a replacement or a full refund.
10. How can I contact customer service?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT). You can reach us via email at mailto:payment@margaret.net or by phone at +44 7454915942. We aim to respond to all inquiries within 24 hours.
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT). You can reach us via email at mailto:payment@margaret.net or by phone at +44 7454915942. We aim to respond to all inquiries within 24 hours.